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Voice assistant
An AI assistant can answer incoming calls and handle common questions using your information.
✳ Features / Ask Innovation
AI for common enquiries. Your team for the rest.
See how voice, messaging and human handoff can work together using your information.
ASK / FEATURES ↗PREVIEW / SIMULATION
Explore the conversations
One example across channels.
Choose a channel or conversation to explore the workflow. This is a local simulation, not a live product interface.
Conversations06
6 sample conversationsNoraWhatsApp · Sample
01 / CHANNELS
What you can enable
Be reachable where customers contact you.
Voice and messaging on the channels enabled for your organization.
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SMS
Make text messages another way for customers to get in touch, depending on your setup.
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Web widget
Offer a messaging entry point on your website when the widget is enabled.
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Find WhatsApp enquiries in your workspace when this channel is enabled.
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Support messages received on Instagram according to your organization’s setup.
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Telegram
Answer questions sent through Telegram when this channel is enabled.
02 / AI AND PEOPLE
What you can enable
An initial answer, with people for what comes next.
The assistant uses your content; your team takes over when a request needs them.
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Answers grounded in your information
The assistant uses the content and answers you provide to guide common enquiries.
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Human handoff
When a situation needs a person, your team can take over with the conversation context.
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Call follow-up
Depending on the deployment, calls may be recorded and transcribed for follow-up, with callers informed.
03 / WORKSPACE
What you can enable
Messages and your team in one place.
A workspace to find written conversations and continue requests that need human attention.
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Conversation inbox
Find messages from enabled messaging channels and keep context when a person takes over.
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Dashboard
The Free trial, Essentials and Premium plans include a dashboard for following conversations.
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Initial setup
The Free trial, Essentials and Premium plans include initial setup. Its scope is agreed with you.
YOUR NEXT STEP
See what fits your conversations.
The listed plans detail chat conversations. Confirm voice scope and pricing with our team before committing.
Try the voice assistant · +33 1 59 13 44 00You will speak with AI. The call may be recorded and transcribed; do not share sensitive information. Privacy